Responsibilities
- Lead the ongoing development, enhancement, and execution of standard software implementation processes and onboarding programs. Guide project teams and clients to ensure adherence to best practices, efficiency, and quality at every stage.
- Oversee end-to-end software implementation projects for clients, utilizing and advancing standardized project plans, timelines, and budgets. Own project milestones and deliverables while championing continuous process improvement.
- Direct the assessment of client needs to ensure that standard processes and configurations are aligned with business objectives. Identify opportunities to further optimize these standards for greater effectiveness and scalability.
- Lead the configuration and deployment of software applications following standardized best practices, ensuring consistent and high-quality client onboarding experiences.
- Drive the creation, improvement, and delivery of standardized training sessions, workshops, and resources (e.g., user guides, video tutorials, knowledge base articles), ensuring successful software adoption for all client users.
- Provide expert technical support and lead troubleshooting efforts during implementation and post-go-live phases, ensuring timely resolutions and high levels of client satisfaction.
- Build and nurture strong client relationships, serving as the primary point of contact and a trusted strategic advisor through the standardized implementation journey.
- Take ownership of identifying, developing, and promoting best practices for software implementation, configuration, training, and client support. Lead initiatives to drive efficiency, repeatability, and scalable growth in our onboarding approach.
- Manage data migration and integration activities in line with established methodologies. Collaborate with technical teams to ensure seamless transitions and efficient data flow within the standard onboarding framework.
Benefits
- medical
- dental
- vision
- 401k
- PTO/paid sick leave
- employee stock purchase plan
Additional Information
- Willingness to travel as needed.
- First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
- First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer.
- First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
