About the Role
This role involves planning, executing, and synthesizing research studies to guide product development and improve user experiences across digital platforms.
Responsibilities
- Design and conduct qualitative and quantitative research studies
- Collaborate with product and design teams to identify research needs
- Develop research plans and discussion guides
- Recruit participants for user testing and interviews
- Synthesize findings into actionable insights
- Present research outcomes to stakeholders
- Maintain a centralized repository of research data
- Advocate for user needs in product discussions
- Identify patterns in user behavior across platforms
- Support usability testing for new and existing features
- Work closely with data science and engineering teams
- Integrate feedback from multiple sources into research frameworks
- Ensure ethical standards in participant engagement
- Manage multiple research initiatives simultaneously
- Use findings to influence product roadmaps
Nice to Have
- Master’s degree in a relevant discipline
- Experience in mobile application research
- Background in behavioral analytics
- Familiarity with agile development processes
- Knowledge of A/B testing frameworks
- Experience mentoring junior researchers
- Proficiency in international user research
- Advanced skills in data visualization
- Prior work in customer engagement platforms
Compensation
Competitive salary with comprehensive benefits package
Work Arrangement
Hybrid work model with flexibility based on location
Team
Part of a product-focused team driving user-centered design
Our Impact
Research directly shapes how millions interact with digital messaging and engagement tools across web and mobile platforms.
Growth Opportunities
Opportunities to lead research strategy and contribute to scaling research practices across global teams.
Available for qualified candidates
