About the Role
This role involves building and maintaining complex software systems that power real-time communication tools used by developers and businesses worldwide.
Responsibilities
- Design, develop, and maintain backend services and APIs
- Collaborate with product and engineering teams to define technical requirements
- Write clean, testable, and well-documented code
- Participate in code reviews and contribute to engineering best practices
- Troubleshoot and resolve production issues in a timely manner
- Optimize systems for performance, reliability, and scalability
- Contribute to architectural decisions and system design
- Ensure code quality through automated testing and continuous integration
- Support on-call rotations for critical service incidents
- Mentor junior engineers and promote knowledge sharing
- Stay current with emerging technologies and industry trends
- Work with distributed systems and cloud infrastructure
- Implement security best practices across software components
- Integrate third-party services and external APIs
- Monitor system health and respond to alerts
- Drive improvements in observability and monitoring tools
- Participate in incident post-mortems and root cause analysis
- Contribute to documentation for internal and external use
- Support deployment pipelines and infrastructure automation
- Ensure compliance with data privacy and regulatory standards
Nice to Have
- Master’s degree in Computer Science or related discipline
- Experience with real-time communication protocols
- Contributions to open-source software projects
- Prior work in a developer-first product company
- Familiarity with Twilio’s platform or similar APIs
- Experience in high-availability service environments
- Knowledge of network security and encryption standards
- Background in observability and SRE practices
- Leadership experience in technical projects
- Exposure to global infrastructure and multi-region deployments
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility based on location
Team
Part of a global engineering organization building scalable communication platforms
Why This Role Matters
- The systems built in this role directly impact millions of developers who rely on communication APIs to connect with their users.
- Engineers have the opportunity to solve challenging scalability problems while maintaining high reliability and low latency.
What We Believe
- We value transparency, inclusivity, and giving employees the autonomy to drive innovation.
- We believe diverse perspectives lead to better solutions and stronger teams.
Impact
- Work on features that are used by thousands of companies globally.
- Deliver software that supports mission-critical communication workflows.
Available for qualified candidates in select regions
