Zillow Group is hiring a Senior Product Manager, Work Discovery

Responsibilities

• Define and own work discovery across the business: how operational work is generated, surfaced, prioritized, and tracked for different ZHL roles throughout the mortgage lifecycle.
• Design systems that break down complex, multi-step business processes into clear, actionable, role-specific units of work, enabling that work to be completed by different operator roles, flexible labor pools, or automated systems—while maintaining an end-to-end view of borrower progression.
• Ensure operator actions are explicitly captured in-system, enabling consistent advancement of borrowers through defined milestones and improved visibility into process execution.
• Partner closely with Sales, Fulfillment, and Business Operations leaders to define excellent operational models and encode them into scalable system designs.
• Collaborate with platform product teams (tasks and workflow, routing and capacity, identity and access) to ensure their capabilities support work discovery needs, identifying gaps and driving prioritization of enhancements.
• Drive strong adoption by designing systems that meaningfully change operator behavior, reduce cognitive load, and make the right actions the easiest actions.
• Navigate legacy tooling, system migrations, and regulatory constraints to deliver compliant, secure, and durable solutions that create a foundation for increased automation and AI-assisted execution over time.

Requirements

• A senior product manager with 5+ years of product management experience, ideally building internal tools, workflow products, or platforms for operationally complex organizations, or equivalent experience. You bring clarity and structure to ambiguous problem spaces and are comfortable defining patterns where none previously existed.
• A strong systems thinker who can decompose complex, multi-role processes into streamlined, elegant workflows without losing sight of end-to-end outcomes, and who has a demonstrated ability to translate business goals and processes into concrete system designs and shipped outcomes.
• Experienced working closely with Operations teams (e.g., Sales, Support, Production), with a strong understanding of how systems shape day-to-day execution, and deeply empathetic to operators and customers, seeing how internal tools, human behavior, and customer experience are tightly linked.
• Forward-looking about how work can evolve over time, designing systems that can progressively shift work between humans, flexible labor pools, and AI-assisted or automated execution as capabilities mature.
• Strongly analytical and data-driven, using data to evaluate system behavior, identify bottlenecks, and improve results.
• Pragmatic and execution-oriented, with a bias toward shipping durable solutions that work in real-world operational environments.
• Skilled at navigating cross-functional complexity and aligning diverse stakeholders around clear decisions, trade-offs, and priorities, and disciplined about ownership and accountability so shared work moves forward with clear direction.

Nice to Have

• Experience in one or more of the following—operating in highly regulated environments (e.g., mortgage, finance, healthcare); working with queue-based, SLA-driven, or workflow-oriented systems; integrating AI-assisted execution into business processes or operational workflows; or working with identity, access controls, and permissioning in complex operational systems.

Benefits

• In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $148,600.00 - $237,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $141,200.00 - $225,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.
• In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Team

Structure: The Zillow Home Loans (ZHL) Product team is focused on delivering a home financing journey that gives consumers more confidence, transparency, and ease than they can find anywhere else, in a way that is both scalable and profitable. We are reimagining the financing process by integrating it into the Zillow experience used by millions of Americans, connecting it into agent tools and technology, and building systems that empower our operators to deliver consistently at the highest standards.

Additional Information

• Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
• Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
• Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.