As a Senior Business Travel Consultant, you will play a key role in delivering exceptional service to business travelers. Working remotely on a part-time schedule, you'll manage end-to-end travel logistics, including flight, hotel, and car rental bookings across Europe and domestic routes. Your expertise in Galileo GDS will be essential in executing accurate reservations, ticket reissues, and itinerary changes efficiently.
Key Responsibilities
- Handle travel bookings, modifications, and cancellations with precision and care
- Support clients through live chat, phone, and email, maintaining a professional and approachable tone
- Provide tailored travel recommendations based on client needs and constraints
- Maintain Galileo queues and adhere to service level agreements
- Collaborate with team members and support the Team Leader to uphold service standards
- Guide and review the work of junior consultants, offering feedback and assistance
- Resolve customer concerns proactively, using sound judgment and initiative
What You Bring
- Proven experience in business travel consulting with strong airfare and ticketing knowledge
- Advanced proficiency in Galileo GDS, including automated and manual reissuing
- Excellent written and spoken English communication skills
- Ability to work independently while meeting tight deadlines
- A positive, solution-oriented mindset with a professional demeanor
- Flexibility to work rotating weekends, holidays, and within extended hours (7am–11pm or 8pm–8am)
Benefits & Culture
You’ll receive competitive pay and equity ownership, with options to participate in tax-efficient schemes for cycling and electric vehicles. Enjoy 25 days of annual leave plus bank holidays, private medical coverage, and voluntary dental plans. The company pension with Aviva, life and income protection insurance, and access to wellbeing support through Spring Health—including therapy and coaching—ensure your long-term security and health.
Additional perks include paid parental leave, volunteer hours, Work from Anywhere days, and a fully paid sabbatical after five years. The culture emphasizes ownership, collaboration, curiosity, and inclusion. As part of a fully remote team, you’ll be required to attend occasional in-person sessions at the Birmingham Hub for training and events.
