About the Role
The individual in this role will collaborate with cross-functional teams to ensure high-quality service delivery, conduct data analysis, and support process optimization efforts for client accounts.
Responsibilities
- Analyze service performance metrics and generate actionable insights
- Support the management of client service operations
- Prepare reports and dashboards for internal and client review
- Identify opportunities for process improvements
- Collaborate with team members to resolve service issues
- Ensure compliance with service level agreements
- Assist in onboarding new clients and service transitions
- Maintain accurate records and documentation
- Participate in audits and quality assurance reviews
- Coordinate communication between technical and operational teams
- Track key performance indicators and service benchmarks
- Support the implementation of service enhancements
- Respond to client inquiries related to service performance
- Contribute to the development of standard operating procedures
- Monitor service ticket resolution timelines
- Facilitate training sessions for team members
- Use data to forecast service trends and needs
- Work with vendors and third-party providers as needed
- Ensure data integrity across platforms and tools
- Support change management initiatives within the service team
Compensation
Competitive salary and benefits package offered
Work Arrangement
Hybrid work model with flexibility based on role and location
Team
Part of a dedicated service team focused on operational excellence
About the Team
- This role is embedded within a specialized unit that manages service delivery for a portfolio of clients using Corrigo, a cloud-based maintenance management platform.
- The team emphasizes accountability, responsiveness, and data-driven decision-making to ensure client satisfaction and operational efficiency.
What You’ll Do
- You will analyze service request patterns, monitor resolution times, and support client reporting needs.
- Your work will directly influence service quality and help shape improvements across the service lifecycle.
Not available for this position
