Agilent Technologies is looking for a Remote Technical Support Specialist for Pathology to deliver high-quality customer service. In this role, you will provide remote technical support for our pathology products, diagnosing issues and collaborating with teams to ensure swift resolutions.
What You'll Do
- Manage technical support phone lines and respond to customer questions and concerns.
- Provide first and second-level support to customers via phone and email.
- Diagnose and troubleshoot technical issues remotely to find effective solutions.
- Work closely with internal teams, including Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints, to resolve problems quickly.
- Use CRM systems, specifically OneConnect C4C and SAP CRM, to record and track all customer interactions.
- Take part in quality improvement projects to help enhance service offerings.
- Occasionally visit customers on-site to gain hands-on experience and support sales activities.
What We're Looking For
- A Master’s degree, PhD, Medical Laboratory Technologist qualification in Histopathology, or experience as a Field Service Engineer within pathology laboratories.
- Excellent technical product knowledge and strong remote troubleshooting skills.
- Proficiency in computer and software applications.
- Mandatory language proficiency in Finnish.
- Mandatory language proficiency in at least one additional Nordic language: Danish, Swedish, or Norwegian.
- Mandatory language proficiency in English.
- Proficiency in all required languages must include reading, writing, and listening skills.
Nice to Have
- Experience working in a pathology laboratory or similar environment.
- Knowledge of any of the following EMEA support languages: Dutch, French, German, Italian, or Spanish.
Technical Stack
- CRM systems: OneConnect C4C and SAP CRM
Team & Environment
You will work closely with internal teams such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints.
Benefits & Compensation
- Comprehensive training and development opportunities, including an Onboarding program.
- Core global benefits plus Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (varies by country).
- A dedication to work/life balance.
- Pay ranges determined by role, level, and location. Specific pay range for a preferred location available from the recruiter.
Work Mode
This is a hybrid position.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
