Responsibilities
- Monitoring and ensuring HPM software performance at remote locations on customer sites;
- Receiving, registering, and providing technical service to the requests or problems coming in from all media channels and communicates solutions or actions, acting in accordance with our regulatory guidelines;
- Providing solutions by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, creating service work orders and keeping the customer informed of the service status;
- Focusing on Remote Resolution, where this is not possible provides a clear action plan, with parts (if required), and diagnosis before dispatching onsite support;
- Coordinating customers’ requests of application training and cooperates with application specialists in this domain;
- Fulfilling contracts agreements and requirements including periodical software and patches upgrades on remote systems;
- Leading the realization of new projects in cooperation with technical expertise resources from Philips and hospital IT teams;
- Cyber security aspects of network connections;
Requirements
- You have at least 3 years' experience troubleshooting and resolving complex technical problems in the medical domain.
- You hold a master’s degree in IT or Computer Science.
- You deliver excellent customer service and communicate effectively in Polish and English with managers, technical colleagues, and hospital staff.
- You are task-oriented, punctual, self-managing, and able to guide others toward goals without formal authority.
Nice to Have
- Previous Field Service Engineer experience with medical modalities is a strong advantage.
