About the Role
This role involves assisting families in planning and booking customized travel experiences by managing reservations, providing destination insights, and ensuring smooth coordination from inquiry to departure.
Responsibilities
- Respond to client inquiries about family-friendly travel options
- Assist in building customized itineraries based on family needs
- Coordinate flight, accommodation, and activity bookings
- Provide information on visa requirements and travel documentation
- Support clients with special requests including dietary needs and accessibility
- Maintain accurate client records and travel documentation
- Communicate updates on travel advisories and destination changes
- Collaborate with vendors to secure preferred rates and services
- Track booking deadlines and payment schedules
- Prepare pre-travel packets with essential details and tips
- Troubleshoot scheduling conflicts and booking issues
- Escalate complex cases to senior coordinators when necessary
- Follow up with clients post-travel for feedback
- Stay informed about new family-oriented destinations and attractions
- Ensure compliance with company policies and travel regulations
- Use CRM software to manage client interactions
- Participate in team meetings and training sessions
- Maintain confidentiality of client information
- Adapt itineraries based on weather, availability, or client changes
- Assist in developing sample travel plans for marketing use
- Monitor customer satisfaction and service quality metrics
- Handle multiple bookings simultaneously with attention to detail
- Provide after-hours support during peak travel seasons
- Update internal knowledge base with destination insights
- Support last-minute booking requests when required
Nice to Have
- Prior experience in travel coordination or planning
- Familiarity with popular family vacation destinations
- Knowledge of passport and visa processes
- Experience using booking engines or GDS platforms
- Second language proficiency, especially Spanish or French
- Personal experience traveling with children
- Certification in travel or customer service training
- Experience with itinerary-building software
- Background in education or child development
- Proven ability to handle client complaints gracefully
Benefits
- Health insurance stipend
- Dental and vision coverage options
- Flexible paid time off policy
- Performance-based bonus program
- Remote work equipment allowance
- Annual professional development budget
- Paid holidays
- Parental leave policy
- Mental health resources and support
- Travel discounts for personal use
Compensation
Competitive hourly rate with performance-based bonuses
Work Arrangement
Fully remote with flexible scheduling
Team
Small, collaborative team focused on personalized travel planning
Why This Role Matters
Every family has unique travel goals, and this role ensures those goals are met with care, precision, and personal attention. You’ll help turn travel dreams into smooth, memorable experiences.
Growth Path
Starting in this role opens opportunities to advance into senior coordination, team leadership, or specialized destination planning with demonstrated performance and initiative.
Not available
