Responsibilities
- Provides remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.
- Handles reactive actions that result in a timely and cost effective problem resolution for customer.
- Performs proactive preventive actions.
- May support 3rd party products.
- Occasionally visits customer site.
- Leverages post sales interactions with customers to probe and qualify further revenue opportunities.
- May book transactional sales opportunities.
- Provides highly qualified leads to sales.
- Determines and develops approaches to assignments.
- Leads projects requiring coordination with other functions, customers.
- Solves a broad range of problems of varying scope and complexity.
Work Arrangement
Remote (Worldwide)
Additional Information
- Travel Required: 25% of the Time
- Shift: Day
- Duration: No End Date
- This job has a full time weekly schedule.
- It includes the option to work remotely.
