About the Role
This role leads collections activities within revenue cycle management, overseeing timely follow-up on unpaid claims, coordinating with internal teams, and implementing strategies to improve cash flow and reduce aging receivables.
Responsibilities
- Lead daily collections operations to ensure timely resolution of unpaid claims
- Monitor accounts receivable aging and prioritize follow-up actions
- Collaborate with billing teams to resolve claim denials and rejections
- Serve as primary contact for payer-related collection inquiries
- Develop and maintain workflows for efficient collections processes
- Train and mentor team members on best practices in collections
- Identify recurring payer issues and escalate appropriately
- Ensure compliance with billing and collections policies
- Track key performance metrics for collections team productivity
- Coordinate with patient services to address payment barriers
- Verify insurance benefits and authorization status when needed
- Resolve claim hold-ups due to eligibility or coding problems
- Maintain accurate documentation in financial systems
- Improve collection strategies based on performance data
- Support audits and financial reviews with complete records
- Communicate regularly with management on collections status
- Implement process improvements to reduce days in accounts receivable
- Ensure consistent application of payment posting procedures
- Assist in updating collections scripts and escalation protocols
- Work cross-functionally to streamline revenue recovery
Nice to Have
- Certification in revenue cycle or medical billing preferred
- Experience in a virtual or distributed team setting
- Background in chronic disease or specialty care billing
- Familiarity with automated collections platforms
- Prior experience in a high-growth healthcare organization
Compensation
Competitive salary and benefits package offered.
Work Arrangement
Remote position with flexible scheduling options.
Team
Part of the Revenue Cycle Management team focused on financial operations and payer interactions.
Why This Role Matters
Effective collections are critical to sustaining financial health and enabling continued patient care. This role directly impacts cash flow by resolving payment delays and ensuring payer accountability.
What You’ll Bring
A proactive mindset, attention to financial detail, and the ability to lead team efforts in a remote environment. You’ll combine technical billing knowledge with strong communication to resolve complex payer issues.
Not available for this role.
