Responsibilities
- Offer advanced technical guidance in backend architecture, code quality, and system design while promoting industry best practices.
- Build, test, and deploy robust backend services using Node.js and Java, ensuring adherence to quality and reliability standards.
- Design and refine relational database structures, craft optimized queries, and maintain data accuracy and efficiency.
- Create and support real-time communication components involving WebRTC, SIP signaling, and RTP data streaming.
- Research and integrate audio and video media processing capabilities tailored for contact center platforms.
- Support the creation of contact center-specific functionalities and integrations with domain-specific understanding.
- Detect and resolve performance issues to ensure system scalability under increasing load.
- Troubleshoot and fix complex production problems with effective and timely resolutions.
- Collaborate with product managers, architects, QA teams, and other stakeholders to deliver reliable software solutions.
Work Arrangement
Remote
Other
- All employees are treated equitably without discrimination based on race, color, religion, sex, national origin, age, marital status, veteran status, medical condition, disability, or any other legally protected category.
- Government regulations may require employers to submit periodic reports on employee demographics such as sex, ethnicity, disability, and veteran status. This Administrative EEO Record is used solely for statistical and compliance purposes. Participation is voluntary. If provided, this information is stored separately in a confidential file and does not influence employment decisions. Omitting data will not affect hiring or employment outcomes.
