Requirements
- Deep expertise with Salesforce and Zendesk, including integrations, configurations, and workflow best practices.
- 10+ years of product management experience with a strong focus on support products, business operations, or customer experience (CX) technology, or equivalent experience leading complex CX platforms.
- Proven track record of deploying automated support solutions or AI-driven chatbots at scale, ideally in a two-sided marketplace serving both renters and partners.
- Sharp analytical and modeling skills that enable timely, data-driven recommendations and clear prioritization across multiple high-impact workstreams.
- Excellent written and verbal communication skills, including the ability to convey complex ideas concisely to diverse, senior audiences.
- Strong executive presence with a demonstrated ability to lead, influence, and drive alignment without direct authority.
- Outstanding collaborator with strong organizational and time management skills, able to prioritize multiple initiatives and deliver results in fast-paced environments.
- Strong consultative skills, including insight gathering, problem solving, analytics, strategy development, facilitation, and consensus building.
Nice to Have
- Experience in online marketplaces, real estate, or a similar industry is a plus.
