Mercier Consultancy is hiring for Portuguese Speaking Customer Service roles, offering a fully paid relocation to Bulgaria. In this role, you will provide exceptional customer support to Portuguese-speaking clients through various channels, handling inquiries and complaints while contributing to service quality improvement in a vibrant new environment.
What You'll Do
- Deliver high-quality customer service in Portuguese through phone, email, and live chat channels.
- Assist customers with inquiries regarding products and services, providing accurate and informative responses.
- Effectively handle customer complaints and issues, ensuring a positive customer experience.
- Document customer interactions diligently and contribute insights for enhancing service quality.
- Collaborate with teammates to improve service efficiency and address common challenges.
- Stay informed about company offerings and industry trends to offer knowledgeable support.
- Engage in ongoing training sessions to continuously develop your service skills.
What We're Looking For
- Fluency in Portuguese and English.
- Strong communication skills.
- Excellent problem-solving skills.
- A passion for providing exceptional customer service.
- Able to manage multiple inquiries effectively in a busy environment.
- Willingness to relocate to Bulgaria and embrace a new cultural experience.
- Flexibility to work various shifts, including evenings and weekends, as required.
Nice to Have
- Previous experience in customer service.
- Basic computer skills and familiarity with customer service software.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And 2 Weeks Hotel)
- Health Insurance
- Private Health Insurance
Work Mode
This is an onsite position located in Bulgaria.
Mercier Consultancy is an equal opportunity employer.
