Responsibilities
- Working with both HR and Payroll teams to deliver great outcomes for our customers.
- Designing, developing and delivering Payroll and HR implementation workshop content to multiple clients based on best practice
- Delivering training to clients on payroll implementations
- Design, develop and support content creation
- Educate clients on best practice using the Employment Hero & KeyPay platform
- Respond to customer communications and queries during the implementation within SLA
- Manage a portfolio of clients concurrently and ensure they have a successful implementation journey
- Work closely with clients who may need more support in understanding the platform and troubleshooting issues
- Build strong working relationships with fellow Customer Experience (CX) team members and external teams to continuously drive improvement in what we do and how we do it
- Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current
- Continuously update all administrative requirements as part of the role to ensure reporting and data accuracy is a priority
- Constantly review and improve our delivery processes
- Work with the wider business to drive forward continuous improvement initiatives
- As a subject-matter expert provide guidance and support to other team members as needed
Requirements
- 3-5 years of training experience, both client facing and processing
- A knowledge of current legislative payroll requirements pertinent to country being implemented
- Creation and maintenance of learning content to support new products and assist with implementations and platform adoption
- Payroll or HR Implementations experience required to understand the complexities and nuances of an implementation journey
- Excellent communication skills to keep fellow team members and also client engaged and providing an excellent customer service
- Stakeholder management with both internal and external teams to drive change and improvement in the services we offer
- Time management skills, bring dependable in the workplace and managing a challenging workload when need
- Scheduling management to effectively manage a high volume project portfolio
Benefits
- You will work remotely, with the flexibility to own your time and impact
- You will access cutting-edge tools to amplify your work, knowledge and outputs
- You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
- You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
- a very generous paternity leave policy
- subsidised egg freezing (so you can make the choice that’s right for you, on your terms)
- a WFH office expense budget
- outstanding learning & development opportunities
Work Arrangement
Remote (Worldwide)
Additional Information
- At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
