Responsibilities
- Contact warm leads who have already expressed interest in dental services for nursing home residents
- Conduct outbound follow-ups via phone and email in a professional and empathetic manner
- Clearly explain dental service packages, benefits, and care options
- Guide potential patients and decision-makers through the sign-up process using a consultative, relationship-focused approach
- Respond to questions, address concerns, and provide reassurance throughout the process
- Accurately capture all interactions, notes, follow-ups, and outcomes in the CRM system
- Manage structured follow-ups and daily outreach tasks in line with defined processes
- Ensure a smooth, positive, and informed experience for each prospective patient
Requirements
- Previous experience in outbound calling, sales support, call centre, or customer engagement roles
- Excellent verbal communication skills with a friendly, professional, and patient manner
- Strong ability to build rapport and explain services clearly and confidently
- Comfortable working with targets and structured follow-ups in a non-commission environment
- Proficient in Microsoft Office and CRM systems
Nice to Have
- Experience in healthcare, dental, medical aid, or patient-facing service environments
Additional Information
- Working Hours: Mon – Fri, 9:00 AM – 6:00 PM EST, (4:00 PM – 1:00 AM South African Time)
- These working hours are subject to change depending on daylight savings and/or operational requirements.
- A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory.
- A reliable power backup solution is required to manage load shedding and power outages.
- You will be required to work on both South African and U.S. public holidays (Compensation for SA public holidays in accordance with the BCEA).
