Responsibilities
- Demonstrates commitment to patient-centered care and upholds strong customer service standards.
- Promotes teamwork and sets a positive example for colleagues.
- Addresses patient inquiries and resolves concerns promptly.
- Escalates complex issues to supervisors as needed.
- Safeguards patient privacy in compliance with HIPAA regulations.
- Delivers outstanding service to create a favorable first impression of the healthcare organization.
- Meets or exceeds patient expectations and reports issues requiring management attention.
- Accurately gathers and records patient demographic data according to organizational guidelines.
- Collaborates with hospital units and physician offices to schedule and guide patients efficiently through the healthcare system.
- Contacts patients to arrange appointments as required.
- Conducts medical necessity reviews for scheduled procedures and informs patients of alternatives if appointments cannot proceed.
- Alerts patients to any difficulties in establishing financial coverage for their visit.
- Provides out-of-pocket cost estimates upon request.
- Offers training and educational support when necessary.
- Manages time effectively to complete tasks and assignments on schedule.
- Performs additional duties as assigned by leadership.
- Engages in cross-departmental training to ensure operational coverage.
- Takes part in quality assurance audits to maintain data accuracy and integrity.
- Applies service recovery techniques to resolve service interruptions or issues.
- Follows established department and hospital procedures to carry out responsibilities.
- Complies with all departmental policies and regulatory requirements.
- Prevents situations that could pose financial or safety risks to patients.
- Communicates with patients about physician referrals, insurance requirements, and consultations.
- Obtains and records required authorization numbers in relevant systems.
- Supports operational continuity through flexibility and adherence to protocols.
Benefits
- Tuition reimbursement program available
- Eligibility for loan forgiveness
- 401(k) plan with employer match
- Lifecycle benefits supporting major life events
- Comprehensive benefits promoting physical, emotional, and financial health
- Protections in place for unexpected personal or medical emergencies
Job Shift
Day Job (1st shift)
EOE including Disabled and Veterans
Equal Opportunity Employer, including individuals with disabilities and veterans.
Background Check
A criminal history background check is conducted for new hires and certain internal transfers. Findings are reviewed case by case, in accordance with local, state, and federal regulations, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence tools may be used during parts of the candidate evaluation process. Final hiring decisions are made by human reviewers.
Sign-on Bonus Eligibility
Internal employees and rehires who left within the past year are generally not eligible for a sign-on bonus. An exception exists for new graduate internal candidates applying for their first licensed clinical role, depending on the job category.
