Role Overview
As a Partner Success Consultant, you will act as the main liaison for established retail partners, fostering strong relationships through proactive outreach and ongoing support. Working in a remote-first environment, you'll help drive engagement, retention, and satisfaction by reinforcing product knowledge and ensuring partners are equipped to succeed.
Key Responsibilities
- Serve as the primary contact for a portfolio of retail partners, managing day-to-day interactions
- Conduct both inbound and outbound calls using approved messaging to support partner needs
- Follow up regularly to reinforce engagement and address emerging concerns
- Reinforce training initiatives and promote effective product use
- Identify and escalate risks, issues, or potential growth opportunities to senior team members
- Support sales execution by promoting best practices and promotional campaigns
- Meet activity-based targets including call volume, follow-ups, and account engagement
- Recognize signs of upsell potential and direct them to appropriate sales resources
- Maintain accurate and up-to-date records in HubSpot, including call summaries and account changes
- Monitor account performance data and report on trends or anomalies
- Assist in rolling out territory-specific initiatives as directed
- Collaborate with internal teams across Sales, Marketing, Product, and Operations
- Follow compliance standards and approved communication protocols
- Adhere to established workflows, escalation paths, and scripting guidelines
Qualifications
- 1–3 years of experience in customer success, inside sales, or account management
- Proven comfort with phone-based communication and structured scripts
- Strong verbal communication skills with a professional demeanor
- Ability to manage multiple accounts efficiently within a process-driven setting
- Experience with CRM platforms, particularly HubSpot, or a strong willingness to learn
- Receptive to feedback and committed to continuous improvement
Work Environment
This is a fully remote role, available only to candidates based in Panama or Guatemala. You’ll work within a collaborative, innovative, and inclusive culture that values diverse perspectives and equitable opportunities for all team members.
Compensation & Benefits
Annual salary ranges from $22,000 to $25,000, with eligibility for a performance-based bonus of up to 15% of base pay. Additional benefits include a healthcare stipend covering medical, dental, and vision expenses, as well as flexible paid time off available from your start date.
Equal Opportunity
We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Requests for accommodations during the application process can be directed to the careers email provided.
