Responsibilities
- Support sales teams throughout the full sales cycle, ensuring compliance with Smartsheet policies and meeting customer needs
- Work within Salesforce.com CRM & CPQ to assist sales representatives (experience with Salesforce or a similar system is required)
- Review contracts and order documentation for accuracy and completeness
- Quickly learn and become confident in the quoting process
- Customise order forms and advise on complex deal structures, escalating specialised issues to the right partners for resolution and approval
- Coordinate deal reviews with sales, and support training, development, and adherence to operational policies
- Manage the daily deal approval process, ensuring alignment with organisational standards
- Collaborate with cross-functional teams such as Finance, Legal, Professional Services, and Sales to ensure transactions are completed quickly and efficiently
- Assist with reconciliation of multiple transactions and contract-related adjustments
- Respond to partner inquiries (e.g., purchase orders, quote requests, invoices, order confirmations, status updates, pricing details) in Salesforce within SLA timelines
- Provide sales teams with support in resolving inquiries throughout the sales process
- Partner closely with fellow Order Operations team members to address requests and drive success
- Perform other duties as assigned
Requirements
- 1+ years of experience in Order Management, Sales Operations, Contracts, or Deal Desk
- 1+ years of experience working in a multinational or shared service center environment
- Familiarity with financial principles, revenue recognition, and contracting guidelines
- Background in handling a high-volume, multi-transactional environment (EOM, EOQ, and EOY)
- Ability to thrive in a fast-paced, high-growth environment and adapt to new processes with ease
- Strong problem-solving skills and proven ability to collaborate across multiple departments and stakeholders
- Excellent communication skills, with the ability to tailor messaging to different audiences and situations
- Legally eligible to work in the UK on an ongoing basis
- Fluency in English is required
Benefits
- Employer-paid Private Medical and Dental, additional cost for family members
- Monthly contributions toward your pension
- Monthly stipend to support your work and productivity
- 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
- Teleworking options from any registered location in the UK (role specific)
Work Arrangement
Hybrid
Additional Information
- Fluency in English is required
