Happy Money is looking for an Order Management - CS Agent to manage order placement, supplier communication, and product information accuracy. In this cross-functional role, you’ll play a key part in processing orders and supporting client inquiries to ensure smooth order fulfilment.
What You'll Do
- Process customer orders with suppliers, confirming product availability, alternatives, pricing, and shipping details within agreed timelines.
- Ensure orders are accurately completed and meet quality standards.
- Work closely with Customer Operations teams on catalogue-related topics, including keeping the product catalogue up to date, removing end-of-life products, and adding suitable alternatives.
- Identify and manage pricing discrepancies, ensuring timely alignment with the Finance team.
- Escalate complex supplier or order-related issues (e.g. pricing changes, product mismatches) to the appropriate teams.
- Communicate clearly and professionally with clients via the ticketing system to resolve order-related questions or issues.
- Respond to internal and external inquiries regarding order status, shipping, and returns.
- Proactively inform customers of order exceptions, delays, or changes, providing clear next steps.
- Share timely updates with other customer-facing teams to ensure alignment and smooth follow-ups.
What We're Looking For
- 3+ years of experience in procurement, customer support, or an operations role.
- Strong attention to detail with the ability to maintain high-quality standards.
- Familiarity with eCommerce platform guidelines and compliance requirements.
- Excellent communication and customer service skills.
- Experience with order fulfilment processes.
- Comfortable working cross-functionally across several teams.
- Ability to multitask and work effectively in a fast-paced environment.
- Proactive problem-solving skills with a customer-first mindset.
- Experience using customer support ticketing systems (e.g. Zendesk, Freshdesk, Intercom).
Team & Environment
This is a cross-functional role working with Customer Operations, Finance, and other customer-facing teams within a vibrant, entrepreneurial culture that encourages innovation and personal growth.
Benefits & Compensation
- A role within a fast-growing, dynamic company environment.
- Flexible remote working setup, balancing office and home.
- A complete work-from-home package, including all necessary tools and equipment.
- A vibrant, entrepreneurial culture that encourages innovation and personal growth.
Work Mode
This is a hybrid position based in South Africa.
Happy Money is an equal opportunity employer.
