Responsibilities
- Answer inbound customer calls professionally and promptly
- Qualify service requests and book jobs accurately
- Input all job details into CRM systems
- Ensure all customer data is complete and organized
- Coordinate technician calendars and route efficiency
- Confirm appointments with customers
- Adjust schedules based on cancellations or urgent calls
- Communicate updates clearly with field technicians
- Submit and track digital permits where required
- Ensure documentation is complete and compliant
- Maintain organized digital records
- Follow up with municipalities or portals as needed
- Prepare and issue invoices
- Track payments and follow up on outstanding balances
- Assist with basic reconciliation and reporting
- Ensure accuracy in job costing documentation
- Conduct post-service satisfaction follow-ups
- Request reviews and referrals
- Document feedback in CRM
- Resolve minor service issues before escalation
Requirements
- Strong English communication skills (spoken and written)
- 2+ years in office administration, operations coordination, or service dispatch
- Experience handling high-volume inbound calls
- Experience with scheduling software or CRM systems
- High attention to detail and organizational discipline
- Ability to overlap with U.S. business hours
- Professional and quiet remote work setup (PC) with reliable high-speed internet
- Strong Zoom presence and polished communication skills
- Ability to balance client interactions with administrative responsibilities
Nice to Have
- Experience in home services (HVAC, plumbing, restoration, cleaning)
- Experience with QuickBooks or service-based invoicing
- CRM experience (ServiceTitan, HubSpot, Zoho, Salesforce)
- Experience with permitting systems or municipal portals
Benefits
- Stable, full-time remote work paid in USD
- Direct exposure to U.S. home service operations
- High-impact role supporting daily revenue execution
- Long-term operational career growth
Additional Information
- Submission of an introductory video is required as part of the hiring process
