Patrique Mercier Recruitment was looking for a Norwegian Speaking Streaming Platform Support Representative -Remote in Greece

Patrique Mercier Recruitment FR seeks a Norwegian-speaking Digital Platform Support Representative to join their committed support team. In this position, you will play a crucial role in supporting Norwegian-speaking users with their queries and guaranteeing a smooth experience on our digital streaming platform. If you are passionate about delivering outstanding customer service and possess technological expertise, we want to connect with you! Responsibilities - Deliver superior customer assistance to Norwegian-speaking users via email, live chat, and telephone, addressing inquiries concerning the streaming service. - Diagnose and resolve diverse technical challenges related to account configuration, streaming performance, and content accessibility. - Navigate users through platform capabilities and functionalities, elevating their comprehensive streaming interaction. - Record all customer interactions and resolutions precisely within the CRM system. - Engage with interdepartmental teams to communicate user insights and recommend potential service improvements. - Remain current on streaming platform developments and industry dynamics to provide informed support. - Execute follow-up procedures to confirm user satisfaction and resolve any lingering concerns. Requirements - Proficiency in Norwegian and English, encompassing written and verbal communication. - Prior background in customer support or technical assistance, particularly within streaming or entertainment domains. - Comprehensive understanding of streaming technologies and user engagement patterns. - Robust analytical capabilities and effective problem-resolution skills. - Outstanding communication talents centered on delivering superior customer satisfaction. - Familiarity with CRM systems or support ticketing platforms is advantageous. - Capacity to operate autonomously in a dynamic, fast-moving environment. Benefits - Competitive Monthly Compensation - Monthly Performance Enhancement - Comprehensive Paid Training - Complete Relocation Package (Flight, Airport Transfer, and Accommodation) - Standard Health Coverage - Additional Private Health Insurance - Two Extra Annual Salary Installments - Additional Comprehensive Advantages