Support merchants and drive financial solutions in a fully remote role as a Merchant Services Representative. Serving businesses in Arizona, Nevada, Utah, and Texas, you’ll act as a key point of contact for onboarding, training, and ongoing support related to a widely-used financing program.
What You’ll Do
- Manage incoming and outgoing calls with merchants to assist with account setup, troubleshooting, and program education
- Guide new merchants through onboarding, including system configuration and process training
- Review and process consumer financing applications, ensuring accuracy and compliance
- Verify funding eligibility and communicate requirements clearly to merchant partners
- Maintain detailed records and follow structured workflows to support timely processing
What We’re Looking For
- Strong verbal communication and active listening abilities
- Proficiency with Microsoft Office tools for daily tasks and reporting
- High level of organization and commitment to accuracy
- Self-motivation to work independently while meeting performance goals
- A positive, solution-focused mindset when addressing merchant needs
Work Environment
This is a work-from-home position with a set schedule: weekdays from 9:00 AM to 6:00 PM PT and Saturdays from 8:30 AM to 5:00 PM PT. Scheduling may adjust based on operational demands. You must reside in Arizona, Nevada, Utah, or Texas to qualify.
Compensation and Benefits
- Hourly wage of $17, with a monthly bonus potential of up to $750 based on performance
- Weekend hours are compensated at 1.5 times the base rate
- Comprehensive health coverage including medical, dental, and vision for individuals and families
- 401(k) plan with employer matching, life and AD&D insurance, and flexible spending options
- Paid time off, 10 paid holidays, and ongoing professional development resources
- Monthly internet reimbursement of $40 and access to an Employee Assistance Program
- Exclusive retail discounts and wellness support
Our Culture
We’re a top-rated financial technology provider focused on service excellence. Our company prioritizes employee growth through continuous learning and supports holistic wellbeing. We foster an inclusive environment where all team members can thrive.
Equal Opportunity
We are committed to fair and equitable hiring practices. All applicants receive consideration regardless of race, religion, gender identity, veteran status, disability, or any other protected characteristic under applicable law.
