About the Role
This position involves providing high-level technical support and engineering solutions in field environments, focusing on system performance, integration, and client-specific needs.
Responsibilities
- Deliver expert-level technical support for complex systems in live environments
- Diagnose and resolve advanced hardware and software issues on-site
- Install, configure, and maintain enterprise-grade technology infrastructure
- Collaborate with clients to understand operational requirements and constraints
- Ensure systems meet performance, security, and reliability standards
- Provide escalation support for critical technical incidents
- Perform root cause analysis on system failures and implement corrective actions
- Support integration of new technologies into existing client environments
- Maintain accurate records of service activities and system configurations
- Conduct system audits and performance evaluations
- Lead technical training sessions for client personnel when necessary
- Coordinate with internal teams to resolve cross-functional issues
- Follow change management protocols during system updates or upgrades
- Adhere to compliance and regulatory requirements during field operations
- Respond to urgent service requests within defined response timeframes
- Validate system functionality after repairs or installations
- Recommend improvements based on field observations and client feedback
- Work with limited supervision on complex technical assignments
- Ensure all field activities align with project timelines and deliverables
- Utilize diagnostic tools to assess system health and performance
- Support disaster recovery and business continuity procedures
- Maintain currency with emerging technologies and technical best practices
- Escalate unresolved issues with detailed technical documentation
- Ensure client satisfaction through consistent, professional service delivery
- Follow safety and operational guidelines during all on-site engagements
Compensation
Competitive salary with performance incentives and comprehensive benefits package
Work Arrangement
Hybrid with significant on-site client engagement across multiple locations
Team
Part of a national technical delivery team providing frontline engineering support
Travel Requirements
- Frequent travel to client sites is expected, including overnight stays and last-minute assignments
- Engineers must be available for regional and national deployments as needed
On-Call Expectations
- Position includes rotating on-call responsibilities for emergency support
- Must be reachable and able to respond within defined time windows
Not available for this position
