As an Application Support Engineer at Level 2, you will play a key role in ensuring the reliability and efficiency of core financial applications. Your primary responsibility will be diagnosing and resolving technical incidents, analyzing system logs, and maintaining service stability in a high-availability environment.
Key Responsibilities
- Handle incoming support tickets, conduct root cause analysis, and implement effective solutions
- Monitor application health using tools like Grafana and Zabbix to proactively detect issues
- Write and maintain detailed technical documentation for recurring problems and resolutions
- Collaborate with development and operations teams to escalate and resolve complex cases
- Support API troubleshooting using Swagger and related documentation platforms
- Participate in incident response workflows and contribute to post-mortem reviews
What We’re Looking For
- Proficiency in T-SQL for querying and analyzing database systems
- Experience interpreting API documentation and testing endpoints
- Familiarity with monitoring dashboards and alerting systems
- At least one year in technical or application support roles
- Strong analytical skills and the ability to work under pressure
- Effective communication abilities in English (B2 or higher)
- A technical diploma or degree, or equivalent practical experience
Work Environment
This is a fully remote position open to candidates worldwide. For Russian residents, employment follows the national labor code; others will engage as contractors. You’ll join an international team building a digital financial product tailored for the Mexican market, working in a transparent, data-driven culture that values autonomy and measurable impact.
We prioritize continuous learning, open communication, and decision-making grounded in evidence. If you're technically curious and thrive in fast-paced, distributed environments, this role offers meaningful challenges and growth opportunities.
