Requirements
- Completion of secondary education in a relevant discipline such as Information Technology, Business, or Legal Studies, or equivalent practical experience.
- A minimum of three years of experience in a customer support role, with preference given to candidates from a SaaS background.
- Demonstrated proficiency in diagnosing technical issues combined with a focus on customer satisfaction.
- Track record of developing, refining, and managing support processes and documentation systems.
- Superior communication abilities, both spoken and written, including simplifying technical concepts for non-technical users.
- Hands-on experience with customer support tools including Zendesk, Intercom, Freshdesk, or comparable platforms.
Nice to Have
- Exposure to legal technology, legal operations, or software used in legal environments is considered advantageous.
