Responsibilities
- Develop AI-powered solutions: Design, build, and deploy agents using agentic workflows and LLM APIs to automate and enhance Packt business processes.
- Collaborate with Vertical teams: Partner with Verticals to map processes, surface bottlenecks and deliver tailored AI solutions.
- Develop cross-business perspective: Spend rotation weeks shadowing multiple verticals and roles to ensure agents solve company-wide, not siloed, problems.
- Integrate with existing systems: Connect agents to core platforms such as the CRM, CMS, e-commerce site, and BI dashboards through robust API integrations and scripting.
- Ensure security, compliance, and responsible AI: Work with the Tech Team to uphold data privacy standards, monitor models for bias and document mitigation strategies.
- Technical problem solving: Debug agent behaviour, profile performance and deliver scalable, fault tolerant solutions alongside the Tech Team.
- Continuous improvement: Track metrics, gather feedback, and iteratively refine prompts, memory, and tool chains to maximize impact.
- Documentation and training: Create clear documentation and training material for fellow Packt employees on effective agent use
Requirements
- Bachelor’s or Master’s degree in computer science, data science, engineering, or a related field.
- Proficiency in Python plus familiarity with AI frameworks, RESTful APIs, and automation scripting.
- Strong oral and written communication skills, attention to detail, and excellent organization and time-management skills.
- Proactive in troubleshooting and problem-solving, upbeat, enthusiastic, and motivated.
- Demonstrated self-starter who is focused and calm under pressure.
- Ability to quickly learn how different business functions operate and to propose fit for purpose AI automations.
- Strong analytical skills, a bias for experimentation and a commitment to staying current with AI advances.
- Understand the pain points of each role talking to people. Translate technical concepts to non-technical peers; gather requirements and run training sessions.
- Juggle multiple mini-projects, iterate fast, and thrive amid evolving AI toolchains.
- Proactively consider data privacy, bias mitigation, and compliance when designing agents or liaise with the Tech Team to create the right AI solutions.
- Stay current with LLM/agent advances, experiment with new frameworks, and share learnings across the organization.
- Able to work autonomously and take the initiative: Involves proactively managing tasks, solving problems independently, and driving projects forward without needing constant supervision.
- Critical thinking: Involves the ability to analyse information objectively, evaluate various solutions, and make well-informed decisions to solve problems effectively.
- Teamwork and collaboration: Ability to work effectively with others, sharing ideas, supporting colleagues, and contributing to group efforts to achieve common goals.
- Creativity and innovation: Ability to generate original ideas and develop new solutions that enhance processes, products, or services
Nice to Have
- Experience with LLM APIs (e.g., OpenAI API), chatbot prototyping, Power Automate, LangChain, or similar tools is advantageous.
- Relevant internship, capstone, or hackathon projects that demonstrate building AI, data or automation solutions will count as experience.
Work Arrangement
Remote (Worldwide)
Team
Structure: Collaborate with content, product, marketing and technology stakeholders, owning projects end to end – from discovery through deployment and continuous optimization.. Reports to: Publishing Innovation Lead
Additional Information
- Flexible hours: choose how, when, and where you work within India
- 5 day working week
- 25 days annual holiday (plus bank holidays)
