Responsibilities
- Offer remote support to Italian-speaking clients via phone, email, and chat
- Diagnose and troubleshoot technical issues, ensuring timely resolutions
- Maintain detailed documentation of client interactions and support cases in our CRM
- Educate clients on product features to enhance their understanding and usage
- Collaborate with the team to handle complex queries and share knowledge
- Gather and analyze client feedback to drive service improvements
- Participate in training programs to stay current with product developments and best practices
Requirements
- Fluency in Italian and English, both spoken and written
- Strong ability to communicate effectively and deliver customer satisfaction
- Motivated self-starter capable of working independently
- Desire to experience living and working in Greece
Nice to Have
- Experience in customer service or technical support is preferred
- Excellent problem-solving skills and attention to detail
- Familiarity with customer support software and tools is a plus
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package (Flight, Transfer and Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- And More...
Additional Information
- Fluency in Italian and English required
- Work location: Greece
- Paid relocation included (flight, transfer, hotel)
- Support in finding accommodation after initial stay
- Monthly performance bonus
- Two extra salaries per year
- Private health insurance provided
