About the Role
Provide technical and user support for a mobile application, primarily serving Italian-speaking customers while working remotely from Greece.
Responsibilities
- Respond to user inquiries in Italian regarding mobile app functionality
- Diagnose and resolve technical problems reported by customers
- Guide users through troubleshooting steps for mobile devices
- Escalate complex technical issues to engineering teams
- Maintain accurate records of support interactions
- Ensure timely follow-up on all open support tickets
- Collaborate with quality assurance teams on recurring issues
- Report bugs and inconsistencies in app behavior
- Assist in translating user feedback for product improvement
- Adhere to service level agreements for response times
- Support users across different time zones within European regions
- Use internal tools to track and manage customer cases
- Communicate app updates and known issues to users
- Follow security protocols when handling user data
- Maintain professionalism during high-volume periods
- Contribute to internal knowledge base articles
- Participate in team meetings and training sessions
- Monitor app store reviews for support-relevant feedback
- Identify patterns in user issues for proactive resolution
- Uphold brand reputation through positive customer interactions
Compensation
Competitive salary with benefits
Work Arrangement
Remote work from Greece
Team
Part of a customer-facing support team focused on mobile platforms
Why Join Us
- Opportunity to work remotely from Greece with a globally connected team
- Support role with direct impact on user satisfaction and product success
What We Offer
- Stable remote position with structured support processes
- Access to ongoing training and professional development resources
Not applicable
