ganss personal GmbH is looking for a motivated professional for a 1st Level Onsite IT-SUPPORT (m/w/d) position in Düsseldorf. You will join our onsite team to provide direct client support, ensuring smooth operations for standard IT services and applications.
What You'll Do
- Provide 1st level client support as part of the onsite team.
- Accept and process incidents and service requests.
- Support standard applications, such as MS Office and current Windows operating systems.
- Utilize the knowledge database and collaborate with colleagues.
- Document work and process tickets in the ticket system.
What We're Looking For
- First experience with ticket systems and IT support.
- Experience installing PC hardware and troubleshooting issues.
- Basic knowledge in networks, servers, end devices, Windows 7-10, Active Directory, and MS Office 365.
- Very good German language skills (spoken and written).
- Good to very good English language skills.
Nice to Have
- Completed technical vocational training or comparable professional experience.
- Interested and motivated career changers are welcome.
Technical Stack
- MS Office
- Windows 7-10
- Active Directory
- MS Office 365
Team & Environment
You will be an integral part of the onsite team, providing direct support and collaborating closely with colleagues.
Benefits & Compensation
- Permanent employment contract.
- Structured training phase.
- Independent and responsible tasks.
- Fixed and attractive monthly salary.
- Project allowance.
- Holiday and Christmas bonus.
- 30 vacation days.
- Employee referral program.
- Personal support.
- Modern IT workplace.
- Professional knowledge gain and personal development.
- Good public transport connections.
- No heavy lifting of PCs and no travel.
Work Mode
This is an onsite position located in Düsseldorf, Deutschland.
We are an equal opportunity employer.
