Pavago's client is hiring an ISP Network Support Engineer to support customer-facing troubleshooting and production network operations within our growing multi-WAN ISP environment. This role involves direct work with live network infrastructure, configuring routers, troubleshooting bonded links, supporting wireless backhaul, and maintaining high-availability systems.
What You'll Do
- Respond promptly and professionally to customer calls and emails related to connectivity and performance.
- Diagnose and resolve issues involving bonded WAN connections, wireless links, VoIP quality, and routing misconfigurations.
- Troubleshoot CPE devices, routers, and firewalls in live production environments.
- Document troubleshooting steps, root cause analysis, and configuration changes accurately.
- Participate in a rotating after-hours emergency support schedule (1 week per month).
- Consult with business clients on connectivity optimization and redundancy strategies.
- Monitor and maintain core ISP infrastructure, including wireless backhaul, bonded WAN links, and edge routing devices.
- Provision and configure new customer connections, including router configuration, VLANs, firewall rules, and QoS policies.
- Troubleshoot BGP/OSPF routing issues and link failover events.
- Configure and maintain MikroTik and Peplink devices in production.
- Support tower deployments, backhaul upgrades, and infrastructure expansion projects.
- Assist with firmware upgrades, configuration backups, and network hardening.
- Maintain accurate network diagrams, IP addressing documentation, and system records.
- Work closely with internal engineering and field teams to resolve complex network issues.
- Escalate critical infrastructure issues appropriately while maintaining ownership.
- Contribute to improving uptime, redundancy, and network optimization.
- Share documentation and operational insights to improve team knowledge.
What We're Looking For
- Hands-on experience in an ISP, WISP, FTTH, or managed service provider environment.
- Strong troubleshooting skills across routing, switching, and WAN connectivity.
- Experience configuring routers and firewalls in production environments.
- Solid understanding of TCP/IP, VLANs, NAT, VPNs, and QoS.
- Experience working with BGP and/or OSPF.
- Comfortable supporting both technical troubleshooting and customer communication.
- Ability to work independently in a remote environment with strong documentation discipline.
- Strong analytical and problem-solving mindset.
Nice to Have
- Experience with Peplink (SpeedFusion, InControl2) in multi-WAN or bonded link environments.
- Hands-on experience with MikroTik RouterOS.
- Experience with fixed wireless (PTP/PMP) deployments using Cambium or Ubiquiti.
- Familiarity with mmWave backhaul systems (Siklu, Aviat, or similar).
- Experience supporting Starlink or hybrid WAN deployments.
- VoIP troubleshooting experience (SIP, QoS prioritization).
Technical Stack
- Peplink (SpeedFusion, InControl2)
- MikroTik RouterOS
- Cambium, Ubiquiti
- Siklu, Aviat
- BGP, OSPF
- VLAN segmentation
- SIP
Team & Environment
You will work closely with internal engineering and field teams.
Work Mode
This is a remote position.
Pavago's client is an equal opportunity employer.
