About the Role
The role involves handling reservation requests, providing client support in Dutch, and ensuring accurate booking processing within a fast-paced travel services environment.
Responsibilities
- Process hotel booking requests from international clients
- Communicate with guests in fluent Dutch to confirm stays
- Assist customers with modifications and cancellations
- Enter and update reservation details in the booking system
- Respond promptly to customer inquiries via email and phone
- Ensure accuracy in all reservation records
- Collaborate with hotel partners to verify availability
- Escalate complex issues to appropriate departments
- Maintain high standards of customer service
- Follow internal procedures for data privacy and security
- Work across time zones to support global clients
- Handle multiple reservations simultaneously
- Provide clear information on hotel policies and amenities
- Resolve booking discrepancies efficiently
- Support colleagues during peak booking periods
- Adhere to service level agreements
- Participate in team training sessions
- Report system issues to technical support
- Contribute to process improvement initiatives
- Maintain professionalism in all client interactions
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Remote position with flexible hours
Team
Part of a global customer service team supporting travel operations
Language Requirements
- Native or near-native proficiency in Dutch is mandatory
- Professional working proficiency in English is required
Technology Expectations
- Must have a computer with updated operating system
- Webcam and headset for communication purposes
- Ability to use reservation management software
Not available
