Responsibilities
- Coordinate care preparation activities, including intake form readiness and documentation tracking
- Communicate with veterans to gather, verify, and clarify necessary information prior to service
- Support basic billing-related tasks, including confirming payment status, collecting payments, and flagging payment issues for resolution, until full customer service transition is complete
- Collect, organize, and upload medical records and supporting documents to clinical systems
- Confirm appointment logistics and ensure veteran readiness ahead of scheduled services
- Monitor CRM/EHR task queues and ensure timely resolution of assigned workflows
- Serve as the primary point of contact for veterans navigating the intake-to-service process
- Contribute to the development of streamlined care coordination workflows
- Support initiatives to expand services beyond medical evidence into broader care delivery for veterans and their families
- Collaborate with QA, Provider Network Management, and clinical leadership to enhance service continuity and provider readiness
- Participate in data-informed process improvements and clinical readiness initiatives
- Serve as a resource for future clinical integration efforts, including RN-led and multidisciplinary team support
Requirements
- 2+ years of experience in healthcare coordination, medical office support, or similar clinical operations
- Strong understanding of medical documentation and patient communication
- High attention to detail and ability to manage multiple cases simultaneously
- Experience with CRM, EHR, or care management platforms
Nice to Have
- Experience in a telehealth or virtual care coordination setting
- Experience in multidisciplinary medical practices
- Familiarity with the VA disability process
- Exposure to care delivery models or integrated clinical teams
Compensation
$52,000-$65,000 + Full Benefits Package
Work Arrangement
Remote (Worldwide)
Team
Reports to: Clinical Operations Supervisor
Additional Information
- This position is NOT APPLICABLE to residents of: Alabama, California, Colorado, Kentucky, Montana, New York, North Dakota, Ohio, Oregon, Washington, Wyoming.
- Telemedica is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.
