Lead a growing team of Technical Account Managers dedicated to ensuring customer success in a fast-evolving cybersecurity environment. In this role, you'll shape the strategy and execution of post-sales technical support, focusing on adoption, integration, and long-term customer value.
What You’ll Do
- Recruit, mentor, and manage a team of technical account managers, establishing clear performance goals and career development paths.
- Design and refine onboarding, training, and enablement programs to maintain consistent, high-quality customer engagement.
- Define and monitor key performance indicators such as time-to-value, integration depth, customer health scores, and retention outcomes.
- Develop repeatable engagement models and operational playbooks to scale technical support across a global customer base.
- Act as a trusted advisor for high-impact customer issues, stepping in when technical or strategic complexity arises.
- Collaborate with sales and customer success teams to support renewals and expansion opportunities grounded in measurable outcomes.
- Represent customer needs internally, providing actionable feedback to Product and Engineering teams to influence roadmap decisions.
- Align cross-functionally with Sales, Marketing, and Support to ensure a seamless customer journey from onboarding to maturity.
What We’re Looking For
- Minimum of 5 years in technical customer-facing roles within cybersecurity, with at least 1–2 years in a leadership capacity.
- Deep familiarity with vulnerability management, threat intelligence, SOC operations, and incident response workflows.
- Proven experience building and tracking KPIs for technical success organizations.
- Hands-on experience with REST APIs, JSON, and scripting—Python proficiency is strongly preferred.
- Experience integrating with SIEM, SOAR, TIP, or data platforms in security environments.
- Exposure to Go is a plus, though not required.
Benefits & Work Environment
- Competitive salary and participation in an employee equity program.
- Comprehensive health, dental, and vision coverage.
- Unlimited PTO and recognition of all federal holidays.
- 401(k) with generous matching: 100% on the first 3% and 50% on the next 3–5% of contributions.
- Short- and long-term disability insurance.
- Remote-first culture with flexibility; candidates based in Austin, TX are preferred but not required.
- Reimbursement for home internet and mobile expenses.
- Access to ongoing learning, coaching, and professional development resources.
- Clear pathways for career growth within a rapidly expanding organization.
Our Culture
We value transparency, collaboration, and continuous learning. Our team thrives on curiosity, humility, and hard work. We’re committed to building an inclusive environment where diverse perspectives are welcomed and supported.
This company is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability status, or other legally protected characteristics. We provide reasonable accommodations for applicants with disabilities.
