What You'll Do
- Respond to incoming customer calls and inquiries in German, providing clear and effective support.
- Address customer concerns promptly and with understanding, ensuring a positive experience.
- Log customer interactions accurately in the support database for consistency and follow-up.
- Use open-ended questions and available resources to diagnose and resolve issues efficiently.
- Identify recurring questions and suggest helpful solutions or improvements to support materials.
Requirements
- Native or C1/C2 proficiency in German is required.
- Functional knowledge of English at B2 level or higher.
- Proven experience in customer-facing roles or client support environments.
- Strong written and verbal communication abilities.
- Active listening skills and a genuine sense of empathy.
- Reliable internet connection and comfort using digital tools and platforms.
- Ability to adapt to rotating shift schedules.
- Effective time management and organizational habits.
- Collaborative mindset and willingness to adapt as needed.
Benefits
- Competitive salary reflecting your skills and commitment.
- Meal vouchers provided as part of your compensation package.
- Fully remote work setup—perform from anywhere in Turkey with flexibility.
