About the Role
The role involves overseeing the end-to-end fulfilment process, from receiving orders to dispatching shipments, while maintaining accuracy and efficiency across all stages.
Responsibilities
- Process customer orders accurately and promptly
- Coordinate with warehouse staff to prepare shipments
- Track delivery timelines and resolve delays
- Update order statuses in internal systems
- Verify inventory availability before dispatch
- Communicate with carriers to schedule pickups
- Ensure packaging meets company standards
- Monitor shipment documentation for compliance
- Respond to internal fulfilment inquiries
- Identify and report system discrepancies
- Maintain records of dispatched orders
- Support audits with accurate data logs
- Escalate urgent issues to supervisors
- Follow safety protocols in warehouse settings
- Assist in process improvement initiatives
- Adhere to service level agreements
- Handle returns and reverse logistics
- Verify customer information for accuracy
- Optimize packing procedures for efficiency
- Collaborate with customer service on order updates
- Monitor carrier performance metrics
- Ensure compliance with shipping regulations
- Use logistics software to manage workflows
- Support inventory reconciliation efforts
- Maintain organized digital filing systems
Nice to Have
- Experience with ERP systems
- Background in tech or hardware logistics
- Knowledge of international shipping
- Familiarity with customs documentation
- Experience in a customer-facing operations role
- Prior work in a hybrid environment
- Use of project management tools
- Exposure to lean logistics principles
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid
Team
Operations team focused on logistics and customer delivery
What We Look For
- Candidates should demonstrate precision in order handling and a consistent approach to meeting delivery timelines.
- We value individuals who proactively identify inefficiencies and contribute to process refinement.
Work Environment
- This role operates in a hybrid setup with both office and warehouse components.
- Collaboration with cross-functional teams is routine, and responsiveness is essential.
Not available
