Responsibilities
- Provide exceptional technical support to French-speaking clients using HealthTech products via phone, email, and live chat.
- Diagnose and troubleshoot software and hardware issues related to health technology applications.
- Educate clients on product features and best practices to ensure optimal use of health technology solutions.
- Accurately document all client interactions and resolutions in the CRM system.
- Collaborate with technical teams to escalate unresolved issues and offer constructive feedback for product improvement.
- Engage in proactive follow-ups with clients to ensure their issues are resolved satisfactorily.
- Stay updated on industry trends, product enhancements, and new developments in health technology to provide informed support.
Requirements
- Fluency in French and English, with excellent verbal and written communication skills.
- Previous experience in customer support or technical support, preferably in the health technology or healthcare industry.
- Strong technical troubleshooting skills and a good understanding of health technology applications.
- Exceptional customer service skills with an emphasis on empathy and user satisfaction.
- Ability to work independently in a remote setting and manage multiple priorities effectively.
- A commitment to continuous learning and professional development within the health technology field.
Nice to Have
- Familiarity with remote support tools and CRM systems is a plus.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year And Much More...
Additional Information
- Fluency in French and English required
- Fully paid relocation package including flight, airport transfer, and hotel
- Training fully paid
- Remote work setting
- Monthly salary
- Monthly performance bonus
- 2 extra salaries per year
