AirOps is seeking a Forward Deployed Engineer to build AI growth workflows and evolve our service delivery model. In this role, you will be a key player in a high-growth AI startup, moving between execution and strategy to scale our impact.
What You'll Do
- Build AI growth workflows using AirOps for internal use and productization for customers in different verticals.
- Evolve the services delivery playbook and resourcing, moving between execution and strategy.
- Use the AirOps platform to improve internal and customer-facing processes and prove out new use cases.
- Partner with Growth, Marketing, Sales, and Product teams to build new templates and workflows aligned to product launches and customer expansion.
- Work cross-functionally with engineering, design, CX, growth, and content teams to bring features to market quickly and iterate based on feedback.
- Monitor key metrics, analyze trends and patterns, recommend solutions to improve business outcomes, and report findings to the Executive team.
- Partner with the design team on UX research initiatives aimed at improving customer engagement and conversions throughout the customer journey.
- Test the product and provide feedback to improve customer experience and usability.
What We're Looking For
- 2 to 6 years of experience in Growth, BizOps, Product, Technical Account Management, Analytics, Solution Engineering, or a similar role at a high-growth startup.
- Comfortable moving fast in a startup where roles and responsibilities are fluid.
- A track record of running complex, multi-threaded projects in a hybrid environment.
- Experience with LLMs and AI techniques, including prompt engineering and retrieval.
- Experience automating processes with workflow automation tools like Zapier.
- Strong analytical skills with experience using data to inform decision making.
- Excellent project management skills, including proficiency in tools like Linear, Airtable, and Asana.
- A strong interest in the intersection between AI and growth, and the emergent capabilities and applications of LLMs.
- Superb written and verbal communication skills.
Nice to Have
- Familiarity with Python and JavaScript.
Technical Stack
- Python, JavaScript, LLMs, AI techniques, Zapier, Linear, Airtable, Asana
Team & Environment
You will work cross-functionally with engineering, design, CX, growth, and content teams.
Benefits & Compensation
- Equity in a fast-growing startup
- Competitive benefits package tailored to your location
- Flexible time off policy
- Parental Leave
- A fun-loving and (just a bit) nerdy team that loves to move fast
AirOps is an equal opportunity employer.
