About the Role
Engineers in this role bridge product capabilities with customer needs by deploying, configuring, and troubleshooting systems on-site and in production environments. They work closely with cross-functional teams to ensure technical solutions meet operational requirements.
Responsibilities
- Deploy software systems at customer locations
- Configure platforms to meet specific operational needs
- Diagnose and resolve technical issues during integration
- Collaborate with engineering teams to relay field feedback
- Support customer training and technical onboarding
- Troubleshoot connectivity and performance problems
- Adapt solutions for diverse hardware environments
- Work with clients to define deployment scope
- Monitor system stability post-deployment
- Document configuration and troubleshooting steps
- Ensure compliance with security protocols
- Optimize system performance in real-world settings
- Coordinate with support teams during escalations
- Implement updates and patches in live environments
- Validate functionality across different use cases
- Respond to urgent field issues as needed
- Gather requirements for product improvements
- Assist in testing pre-release features
- Maintain clear communication with stakeholders
- Track deployment progress and report outcomes
Compensation
Competitive salary with equity and benefits
Work Arrangement
Hybrid remote with travel to customer sites
Team
Collaborative engineering team working across deployment, product, and customer success
What You’ll Do
- Work directly with customers to deploy technology in operational environments
- Solve technical challenges that arise during field implementation
- Ensure deployed systems meet performance and reliability standards
- Provide feedback to product teams based on real-world usage
Who You Are
- Technically skilled with a hands-on mindset
- Comfortable explaining technical concepts to non-technical users
- Proactive in identifying and resolving issues
- Driven by customer success and system reliability
Available for qualified candidates
