The Field Service Engineer installs, maintains, and repairs advanced imaging equipment such as PET, PET/CT, and CT systems at customer locations. This position combines technical proficiency in mechanics, electronics, and software with strong customer service to ensure client satisfaction and ongoing contract compliance.
Responsibilities
- Perform field-based installation, servicing, maintenance, and modification of PET, PET/CT, and CT imaging systems at customer sites.
- Regularly engage with customers to assess satisfaction, identify unresolved issues, and deliver prompt, professional support.
- Communicate effectively with clients, team members, and management; share customer feedback, competitive insights, and sales leads with the appropriate account manager.
- Deliver real-time and follow-up technical support by diagnosing issues, developing repair plans, executing and verifying repairs, and providing basic training on instrument features and software.
- Respond to service requests promptly, ensuring on-site support aligns with contract requirements and customer expectations.
- Manage, prioritize, and schedule work assignments to meet both internal and external customer needs.
- Use technical expertise and independent judgment to perform system installations, troubleshooting, repairs, testing, refurbishing, maintenance, and validation.
- Document service calls accurately, including call type (down vs. routine), services performed, recommended parts, and design improvements.
- Follow all applicable regulatory guidelines and adhere to ISO Certification standards and company-defined processes and procedures.
- Meet established Key Performance Indicators (KPIs) as outlined in individual performance plans.
- Complete and maintain required training and certifications for supported systems.
- Follow Quality Management Procedures (QMI) and Work Instructions (WI) as defined by the Quality Management System (QMS).
- Perform additional duties as assigned by management.
Requirements
- Associate Degree in electronics, engineering, or a related field, or equivalent military training (BMET).
- Minimum of 2 years of experience with molecular imaging equipment, specifically PET, PET/CT, and CT systems.
- Valid driver's license.
- Strong customer service and communication skills.
- Proficient in Cloud IOS, Microsoft Word, Excel, and CRM systems; expert-level familiarity with standard and metric hand tools.
Tech Stack
PET, PET/CT, CT, Cloud IOS, Microsoft Word, Microsoft Excel, CRM
Work Arrangement
onsite — Travel may be extensive; schedule may be unpredictable.
Additional Information
- Physical demands include occasional standing, walking, sitting, using hands to handle tools or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, talking, hearing, tasting, or smelling.
- Occasionally lift and/or move up to 75 pounds.
- Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Work is conducted in hospitals, clinics, and physician offices.
- Must be able to work in confined spaces.
- Drive to and from customer facilities in all weather conditions.
- Extensive travel is required.
- Schedule may be unpredictable.
- Work may involve exposure to potentially hazardous materials and situations requiring strict adherence to safety protocols and use of protective equipment.
- Moderate exposure to extreme temperatures, dirt, dust, fumes, unpleasant odors, and loud noises.
- Reasonably anticipated risk of occupational exposure to blood-borne pathogens or other infectious materials, requiring strict safety practices and protective equipment.
- Compliance with ISO Certification and company standards is mandatory.
- Adherence to Quality Management Procedures (QMI) and Work Instructions (WI) under Quality Management Systems (QMS) is mandatory.
