Catalyst MedTech is hiring a Field Service Engineer to apply deep technical knowledge to the installation, maintenance, and repair of critical Imaging Equipment. In this customer-facing field role, you will ensure the operational success of PET, PET/CT, and CT systems while cultivating relationships that drive contract stability.
What You'll Do
- Service Imaging Equipment in a field-based role by installing, maintaining, modifying, and repairing systems at customer sites.
- Perform routine check-ins with customers to ensure satisfaction and resolve any outstanding issues with prompt, courteous support.
- Communicate effectively with customers, team members, and management, and relay relevant customer or sales information to account managers.
- Provide real-time and follow-up support by diagnosing problems, creating repair strategies, performing and verifying repairs, and offering customer training.
- Respond to service issues in a timely manner, coordinating on-site responses in line with customer contract terms.
- Manage, prioritize, and schedule all work to meet internal and external customer demands.
- Execute system installations using technical skills and independent judgment during evaluations, troubleshooting, repairs, testing, maintenance, and validation.
- Log and complete detailed service reports covering call types, services performed, parts recommendations, and modifications.
- Comply with all applicable regulatory guidelines, including ISO Certification, and follow company process and procedure protocols.
- Maintain performance by meeting Key Performance Indicators (KPIs).
- Complete and maintain required training and certification for all serviced systems.
- Adhere to Quality Management Procedures (QMI) and Work Instructions (WI) as defined by the Quality Management Systems (QMS).
What We're Looking For
- Associate Degree in electronics or an engineering discipline, and/or military equivalent training such as BMET.
- 2+ years of hands-on experience servicing PET, PET/CT, and CT molecular imaging equipment.
- A valid Driver's license.
- Strong customer service and communication skills.
- Proficiency with Cloud IOS, Microsoft Word, Excel, and CRM systems. Expert-level experience with standard and metric tools.
Technical Stack
- Imaging Systems: PET, PET/CT, CT
- Software: Cloud IOS, Microsoft Word, Microsoft Excel, CRM
Work Mode
This is an onsite position based in the field, requiring travel to various customer locations.
Catalyst MedTech is an Equal Opportunity Employer (EOE).
