About the Role
This role involves delivering technical support for automation systems used in customer environments. The engineer will diagnose issues, perform maintenance, and ensure systems operate efficiently through a mix of remote access and on-site field work.
Responsibilities
- Diagnose and resolve technical issues with automation equipment
- Perform scheduled maintenance on field-based systems
- Support customer operations through remote troubleshooting
- Travel to client sites for installation and repair services
- Ensure compliance with safety and regulatory standards
- Document service activities and outcomes accurately
- Collaborate with internal teams to escalate complex issues
- Provide technical training to customer personnel
- Monitor system performance and recommend improvements
- Respond to emergency service requests promptly
- Configure automation software and hardware components
- Validate system functionality after repairs or updates
- Maintain inventory of spare parts and tools
- Follow quality assurance procedures during service calls
- Adhere to company policies and industry best practices
- Communicate technical details clearly to non-technical users
- Support project implementations involving new automation systems
- Track and report key performance metrics
- Ensure timely completion of service work orders
- Work independently with minimal supervision
- Use diagnostic tools to identify root causes of failures
- Coordinate with vendors for component support
- Maintain up-to-date technical knowledge
- Support continuous improvement initiatives
- Participate in on-call rotations as needed
Nice to Have
- Experience in healthcare or life sciences industry
- Certification in automation or control systems
- Knowledge of cybersecurity practices for industrial systems
- Experience with cloud-based monitoring platforms
- Familiarity with predictive maintenance technologies
Compensation
Competitive salary and benefits package
Work Arrangement
Remote with field-based responsibilities
Team
Part of the technical field service team supporting automation systems
Why Join Us
- Opportunity to work with cutting-edge automation technology
- Supportive team environment focused on professional growth
What We Offer
- Comprehensive benefits including health, dental, and retirement plans
- Paid time off and company holidays
- Professional development and training programs
- Employee assistance and wellness resources
Not specified
