Responsibilities
- Ensure stable operations across multiple technology platforms.
- Track and manage service level objectives, indicators, and error budgets.
- Engage in incident management and post-event reviews, supporting root cause identification and corrective actions.
- Build automated solutions for operational workflows, incident handling, and compliance requirements.
- Improve continuous integration and delivery pipelines with automated testing and deployment.
- Create and maintain monitoring dashboards and alerting systems using Datadog, OpenTelemetry, and BigPanda.
- Develop infrastructure-as-code templates using Terraform and integrate with GitHub Actions.
- Assist in managing and integrating Kong API Gateway and Snowflake data platform.
- Apply ITIL frameworks for handling incidents, problems, changes, and service requests.
- Utilize ServiceNow for ticketing, reporting, and automating operational workflows.
- Keep operational runbooks up to date and ensure disaster recovery preparedness.
- Analyze system performance and optimize for cost efficiency.
- Support compliance efforts and readiness for audits.
- Collaborate with engineering and product teams to integrate reliability practices into development.
- Share technical expertise through documentation and training sessions.
- Take part in global site reliability engineering programs and cross-regional teamwork.
Benefits
- Comprehensive pay and benefits package featuring equity, annual incentives, and health coverage.
- Inclusive work environment promoting equal opportunity and career development.
- Organizational commitment to respect, integrity, excellence, and innovation.
- Certified as a Great Place to Work in India from June 2025 to June 2026.
- Tailored employee benefits including healthcare, retirement support, paid volunteering, and wellness programs.
Compensation
Competitive compensation package, including equity, annual bonus, and a comprehensive benefits package including medical, dental and vision coverage.
Work Arrangement
Not specified
Team
Global engineering teams focused on reliability, automation, and infrastructure
Other
- The company is a leading global provider of financial markets infrastructure and data, dedicated to promoting financial stability, empowering economies, and enabling sustainable customer growth.
- Its culture is rooted in a clear purpose, guided by core values of Integrity, Partnership, Excellence, and Change, which shape daily decisions and actions.
- Employees join a dynamic, globally distributed team of 25,000 professionals across 65 countries, with encouragement to express individuality and contribute to a diverse workplace.
- It is an equal opportunities employer, prohibiting discrimination based on race, religion, gender, sexual orientation, age, disability, or other legally protected characteristics, and provides reasonable accommodations for religious, mental health, and physical needs.
- The organization fosters a creative, collaborative environment that values innovation, sustainability, and community engagement through charitable initiatives and employee volunteering.
Not specified
