About the Role
The role involves handling travel reservations and customer inquiries in Dutch, ensuring accurate booking processing and high satisfaction through responsive support.
Responsibilities
- Process travel bookings and itinerary changes accurately
- Respond to customer inquiries in Dutch promptly and professionally
- Assist travelers with flight, hotel, and tour arrangements
- Verify reservation details for correctness and completeness
- Communicate changes or disruptions to travel plans effectively
- Maintain up-to-date knowledge of travel products and destinations
- Collaborate with internal teams to resolve booking issues
- Ensure compliance with company policies and procedures
- Provide multilingual customer service with a focus on Dutch speakers
- Support last-minute travel changes and urgent requests
- Monitor booking confirmations and documentation
- Escalate complex cases to senior staff when needed
- Use reservation systems to manage client itineraries
- Deliver service that meets quality and response time standards
- Assist in improving reservation processes based on feedback
Compensation
Competitive salary with performance incentives
Work Arrangement
Remote work from Greece
Team
Part of a growing international travel services team
Why Join Us
- Opportunity to work remotely from Greece with a stable schedule
- Be part of a supportive team that values clear communication
- Access to ongoing training in travel services and systems
- Performance-based recognition and growth opportunities
Work Environment
- Fully remote role with structured support and supervision
- Regular team check-ins and performance feedback
- Use of modern tools for collaboration and task management
- Emphasis on work-life balance and professional development
Not applicable
