About the Role
The role involves delivering high-quality support to clients who speak Dutch, handling inquiries, resolving issues, and ensuring client satisfaction through clear and timely communication.
Responsibilities
- Respond promptly to client inquiries in Dutch
- Assist clients with onboarding and account setup
- Troubleshoot and resolve service-related issues
- Maintain accurate client records and documentation
- Escalate technical problems when necessary
- Provide feedback to internal teams on client needs
- Follow up on unresolved support tickets
- Ensure compliance with service level agreements
- Communicate service updates to clients
- Support multilingual clients when required
- Monitor client satisfaction metrics
- Participate in team training sessions
- Adhere to data protection policies
- Report recurring issues to management
- Collaborate with technical teams for resolutions
- Handle sensitive information confidentially
- Maintain a professional tone in all interactions
- Track support metrics and performance indicators
- Assist in improving support processes
- Work within defined shift schedules
- Attend regular team meetings
- Follow escalation protocols for urgent matters
- Use CRM tools to log client interactions
- Contribute to knowledge base content
- Support clients across different time zones
Compensation
Competitive salary with fully paid relocation package
Work Arrangement
Hybrid work model with office and remote options
Team
Collaborative support team within a global consultancy
Relocation Benefits
- Full coverage of moving expenses
- Assistance with housing setup
- Relocation travel costs included
- Support with administrative paperwork
- One-time settling-in allowance
Professional Development
- Access to training programs
- Opportunities for certification
- Mentorship from senior staff
- Internal career progression paths
- Workshops on client engagement
Work Environment
- Modern office facilities
- Collaborative team culture
- Employee wellness initiatives
- Regular team-building events
- Ergonomic workstations
Visa sponsorship available for qualified candidates
