Responsibilities
- Actively identifies and addresses Client (service) needs and issues within current contract with Cencora, determining appropriate internal support and escalating to the appropriate Cencora team(s) to ensure total end resolution.
- Provides onsite, expert customer service support for all new account setup, new Client associate training and reporting out of the Cencora ordering platform, ABC Order (ABCO).
- Serves as the on-site subject matter expert (SME) for use of the Cencora ABCO ordering platform and health system report generation and interpretation.
- Partners appropriately with external client representatives and internal Cencora support to ensure business goals are met.
- Meets with Client stakeholders to establish mutually agreed upon timelines for reporting and progress updates.
- Participates in regularly required service compliance training.
- Completes all training on time.
- Understands customer-specific nuances and ensures internal teams have knowledge needed to drive alignment between the customer and internal AB stakeholders to effectively service the customer.
- Participates in projects focused on Client saving initiatives such as group purchasing organization (GPO) or contract optimization or inventory optimization.
- Works with internal Cencora teams on appropriate Client retention strategy, taking initiative to ensure needs and timelines are met.
- Performs related duties as assigned.
Requirements
- Normally requires broad training in fields such as pharmaceutical purchasing, pharmacy technician, supply chain, or similar vocations generally obtained through completion of a four-year bachelor’s degree program or equivalent combination of experience and education.
- Normally requires 2 plus years of experience within a pharmacy or healthcare finance department.
Nice to Have
- Pharmacy technician certification and/or experience as a pharmaceutical buyer
Benefits
- medical, dental, and vision care
- comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
- support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
- a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more
Additional Information
- Normal working hours for this position are 8:30PM – 5:00PM ET, though periodically, this could vary according to business needs.
- Understanding and accountability to analyze the following (but not limited to) data functions: Allocation tracking reports, Backorder reports, Contract compliance reports, Generic conversion opportunity reports, 340B savings reports (where applicable), Quarterly business connects, Savings opportunity reports
