About the Role
The role involves supporting travelers by providing expert advice and tailored travel solutions, leveraging prior experience in the hospitality industry and fluency in Danish to enhance customer satisfaction.
Responsibilities
- Provide travel recommendations and itineraries to Danish-speaking clients
- Assist with booking accommodations, transportation, and tours
- Respond promptly to client inquiries via email and phone
- Ensure high levels of customer satisfaction through personalized service
- Resolve travel-related issues efficiently and professionally
- Maintain up-to-date knowledge of travel destinations and offerings
- Coordinate with vendors and partners to confirm bookings
- Handle changes or cancellations in travel plans with accuracy
- Communicate clearly and professionally in Danish and English
- Adapt to varying time zones when interacting with clients
- Uphold company policies and service standards
- Maintain client confidentiality and data security
- Track and report on customer interactions and feedback
- Promote special offers and new travel packages
- Support team members with shared goals and information
- Participate in training sessions and performance reviews
- Meet performance metrics related to response time and resolution
- Stay informed about travel advisories and entry requirements
- Escalate complex cases to senior staff when necessary
- Contribute to improving service delivery based on client input
Compensation
Competitive salary based on experience and qualifications
Work Arrangement
Remote work from Greece with flexible hours
Team
Part of a distributed customer service team focused on travel solutions
Why Join Us
- Opportunity to work remotely with a supportive international team
- Professional growth through ongoing training and feedback
- Innovative tools to streamline client service and travel planning
Application Process
- Submit your resume and a brief cover letter in Danish or English
- Shortlisted candidates will be contacted for a virtual interview
- Final stage includes a practical assessment of travel consulting skills
Not applicable; position based remotely in Greece
