About the Role
The role involves delivering high-quality customer support to Danish-speaking users of a digital health platform, troubleshooting technical issues, and collaborating with internal teams to improve service delivery.
Responsibilities
- Respond to customer inquiries in Danish via email and phone
- Diagnose and resolve technical problems related to the health platform
- Escalate complex issues to relevant technical teams with clear documentation
- Maintain accurate records of customer interactions and resolutions
- Assist in translating user feedback into actionable insights
- Follow up on unresolved cases to ensure timely closure
- Support onboarding of new users in Denmark
- Provide input for improving user guides and FAQs
- Monitor system alerts and notify technical staff when needed
- Ensure compliance with data privacy standards in all communications
- Work closely with product teams to report bugs and suggest enhancements
- Participate in team meetings and training sessions
- Adapt support strategies based on user behavior trends
- Handle sensitive health-related data with confidentiality
- Meet performance metrics for response and resolution times
- Contribute to knowledge base development in Danish
- Stay updated on platform updates and new features
- Act as a cultural liaison for Danish-speaking users
- Support multilingual coordination within the customer service team
- Promote a positive user experience across all touchpoints
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid working model
Team
Collaborative international team
Why Join Us
- Opportunity to work in a fast-growing HealthTech environment
- Supportive team culture with regular feedback
- Investment in employee development and training
- Innovative products that make a real difference in healthcare
Application Process
- Submit your resume and cover letter in Danish or English
- Shortlisted candidates will be contacted for interviews
- Final stage includes a practical support scenario test
- Hiring decision made within two weeks of final interview
Available for qualified candidates
