We are looking for a dedicated Customer Service Agent who is fluent in Spanish to handle non-voice customer interactions. This role emphasizes written communication across digital platforms, where you will address customer inquiries, resolve issues, and provide accurate information in a professional and efficient manner.
Key Responsibilities
- Respond to customer messages and requests in Spanish through email, chat, or messaging systems
- Interpret customer needs and deliver appropriate solutions using established guidelines
- Maintain accurate records of customer interactions and outcomes
- Collaborate with internal teams to escalate complex cases when necessary
Requirements
- Fluency in both Spanish and English, with strong written communication skills
- Experience in customer support, preferably in a non-voice environment
- Ability to work independently and manage time effectively
- Familiarity with CRM tools and digital support platforms
This position supports customer satisfaction through clear, empathetic, and timely digital communication, ensuring a positive experience at every touchpoint.
