As a Customer Representative, you'll provide reliable support to users of a major online marketplace, serving German-speaking customers through phone and email. Working remotely from Portugal, you'll play a key role in ensuring smooth, professional interactions that strengthen customer confidence and loyalty.
What You’ll Do
- Respond to customer inquiries with clarity and care, using both written and spoken German
- Guide users by sharing accurate service details and helping them make informed choices
- Collect and record customer data accurately within the platform
- Handle incoming requests efficiently, ensuring timely follow-up
- Help reinforce positive brand experiences through consistent, respectful communication
What We’re Looking For
- Fluent German skills, both spoken and written, with strong attention to detail
- Clear communication style and the ability to listen actively
- A proactive mindset with a focus on solving issues quickly
- Self-direction and reliability when working independently
- Collaborative attitude and openness to team input
What We Offer
You’ll receive full paid training to get up to speed on the platform and services. The role offers a competitive salary with performance incentives and the possibility of a referral bonus. Employment is full-time with an indefinite contract, and career development opportunities are available as you grow. We support a flexible, remote setup based in Portugal, with a focus on inclusion and equal opportunity for all team members.
