Remote: Argentina; Brazil; Chile; Colombia; Costa Rica; Mexico Remote (Global)

Newsela is hiring a Contract: AI Operations Specialist

About the Role

We are seeking a skilled AI Operations Specialist to join our growing ML/AI team. In this contract position, you'll play a central role in transitioning machine learning models from research to reliable, large-scale production systems. Your work will directly support the expansion of AI-driven learning experiences, ensuring performance, scalability, and observability across services.

Key Responsibilities

  • Develop and manage CI/CD pipelines tailored for machine learning workflows, enabling seamless model training, packaging, and deployment across microservices.
  • Operate and optimize containerized applications on AWS ECS, balancing efficiency, responsiveness, and uptime.
  • Automate infrastructure setup and configuration using Terraform to ensure consistent, reproducible environments.
  • Support and scale backend services that integrate with external large language model providers.
  • Design and maintain data pipelines that extract, transform, and load data from BigQuery, S3, and DynamoDB into training and inference systems.
  • Implement monitoring and tracing solutions using Datadog, OpenTelemetry, and Langfuse to track model behavior and define service-level objectives.
  • Partner with machine learning engineers to deploy models using BentoML and FastAPI in containerized production environments.

Required Expertise

  • 2–3 years of experience in ML operations, with a foundation of 3–4 years in DevOps, CloudOps, or site reliability engineering.
  • Strong programming skills in Python, with hands-on experience in Docker and container orchestration.
  • Proven track record building CI/CD systems for machine learning in enterprise settings.
  • Familiarity with Infrastructure as Code, particularly Terraform.
  • Experience working with AWS services including ECS, ECR, S3, DynamoDB, and CloudWatch, as well as GCP tools like BigQuery and Vertex AI.
  • Direct experience integrating and monitoring LLMs using OpenAI API, Google GenAI, and tracing tools like Langfuse.
  • Background in constructing and maintaining data pipelines for model training and feature engineering.
  • Understanding of the full ML lifecycle, including training, evaluation, experiment tracking (e.g., MLFlow, Weights & Biases), and model version control.
  • Ability to detect and respond to model drift over time.
  • Exposure to NLP frameworks such as Hugging Face Transformers, spaCy, or sentence-transformers.
  • Knowledge of vector databases like LanceDB or FAISS and embedding-based retrieval systems.
  • Experience deploying deep learning models built with TensorFlow or PyTorch in production environments.
  • Familiarity with classical ML libraries including scikit-learn, XGBoost, and LightGBM, along with explainability tools such as SHAP.
  • Working knowledge of model serving platforms like BentoML and async Python web frameworks such as FastAPI.
Required Skills
PythonDockerAWSTerraformECSECRS3DynamoDBCloudWatchCI/CDcontainerizationML OpsDevOpsCloudOpsSRE PythonDockerAWS ECSTerraformBigQueryS3DynamoDBDatadogOpenTelemetryLangfuseCI/CDML OpsCloudOpsSREInfrastructure as Code
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About company
Newsela
Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. The company delivers integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Its suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.
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Job Details
Category infrastructure
Posted 12 days ago